Coppermine wrote:ironman wrote:My personal favorite still is the guy who tried to cancel his AOL service, and basically kept repeating "I want to cancel" over and over again while the weasel at AOL kept badgering him to reconsider.
On the bright side, the AOL guy has probably long since been laid off, like most of AOL's workforce.
I saw a clip of that guy explaining the story on CNN and he said that AOL had fired the employee who was giving him a hard time about cancelling.
The thing is, these companies TELL their employees to do everything they can to prevent the client from cancelling, including making the client want to hang up before the cancellation gets done.
So basically the guy got fired for doing what his employers told him to do.
And then AOL tries to save face by publicly announcing that they fired the guy after the video gets widespread internet attention.
I'm only figuring that's what happened since I work for a large telephone company and we do the exact same thing anytime someone wants to cancel or remove a service or feature. We will make it as difficult for you as possible and then tell you that we're trying to "help" you. It's unbelievable.
K, I'm done ranting now.