j_d_mcnugent wrote:i think technically you cant have had service with them for 30 days or 60 days or something like that to qualify as a new customer but i've gotten away with just using a different address. if they have a flyer it usually specifies the terms to qualify as a new customer. call them and cancel at your current address. do NOT ask for services to be transferred. i usually tell them i am moving to a building where cable is included. call later and set up an install appointment for the new address and request the promotional rates. might not be a bad idea to give them a different phone number for the new address although i dont think i gave them a different phone number. you will have to drop off your old equipment at one of their locations or probably pay to have someone pick it up. you cant use the same equipment. i cant guarantee it will work for you but i've done it a couple times in chicago without problems.
I believe that it is 60 days. It also depends on whether you have a previous balance. Whenever you move, do a little research and try to find a local Direct Sales department. That's the department that I work in and my offers are always better than customer service.