Dell Tech & Customer Support

[LBJackal]

I don't think it's a problem with Indian people... my best friend is Indian and he speaks better than I do - in two languages. It's not about skin colour it's about knowing how to talk properly. Of all jobs to get when you can't be understood properly, telephone customer service should be near the bottom.

[ironman]

I don't think it's a problem with Indian people... my best friend is Indian and he speaks better than I do - in two languages. It's not about skin colour it's about knowing how to talk properly. Of all jobs to get when you can't be understood properly, telephone customer service should be near the bottom.

Right I agree that its not a problem with Indian people in general, but some of them that work for Dell can be very difficult to understand with their accent.

All race and ethnicity aside, they just seem to be very poorly trained at what they do. I explained my situation to a customer care person and they redirected me to tech support. The tech support guy couldn't answer the question and redirected me BACK to customer care. The person I talked to today basically said at first, "I don't have your information so I can't help you." She basically was gonna leave it at that until I offered to give her my customer number. She also wanted to dump me on to tech support again and I told her they've redirected me back to them. It was after all that, that she finally helped me with what I needed. This shouldn't be that big of a hassle.

[Rico The Retard]

dude, your getting a dell

[LBJackal]

I don't think it's a problem with Indian people... my best friend is Indian and he speaks better than I do - in two languages. It's not about skin colour it's about knowing how to talk properly. Of all jobs to get when you can't be understood properly, telephone customer service should be near the bottom.

Right I agree that its not a problem with Indian people in general, but some of them that work for Dell can be very difficult to understand with their accent.

That was in reply to Viper... wasn't meant to say you're being racist or anything, no worries

[Viper8437]

I don't think it's a problem with Indian people... my best friend is Indian and he speaks better than I do - in two languages. It's not about skin colour it's about knowing how to talk properly. Of all jobs to get when you can't be understood properly, telephone customer service should be near the bottom.

Right I agree that its not a problem with Indian people in general, but some of them that work for Dell can be very difficult to understand with their accent.

All race and ethnicity aside, they just seem to be very poorly trained at what they do. I explained my situation to a customer care person and they redirected me to tech support. The tech support guy couldn't answer the question and redirected me BACK to customer care. The person I talked to today basically said at first, "I don't have your information so I can't help you." She basically was gonna leave it at that until I offered to give her my customer number. She also wanted to dump me on to tech support again and I told her they've redirected me back to them. It was after all that, that she finally helped me with what I needed. This shouldn't be that big of a hassle.

i agree with this completely
i have to go through steps with them in helping to fix my dvd burner even though i knew they wouldnt work
the thing is that i just think that theyre new at the job and dont want to mess up so they follow all the guidelines and rules
its like theyre reading a script when theyre trying to help you with something even if some of their solutions dotn even make sense
but the reason theyre doing this is because theyre new at the job...its liek that for anyone
first couple day weeks or months on the job and your gonna want to do everything perfect cause you dont want to mess up early on
so give them time and once they get adjusted i think there will be an improvement

but yea...they can be realyl annoying

[JTWood]

I feel your pain. My employer outsourced our Helpless Desk to India.

Two weeks ago, my CDs uninstalled their drivers on their own, so I put in a "ticket request" with them. It was opened in 2 minutes... and closed in 3 minutes.

I never even call got a from a tech guy.

The only thing I hate more than call centers in India is quotas.

[Amazinz]

I have a large contract with Dell (business not personal). Approximately $25K per year. When we first switched over to them their top-notch customer service was one of the reasons. Although lately, starting late 2004, they have grown so big that they aren't the same company anymore. The customer service has gone to crap and their response times to service requests are awful.

For personal use I slap together my own boxes also but for people who don't want the hassles and businesses that don't have the time, Dell equipment is top-notch. Just wish the CS still was.

[Madison]

I've only had one experience with Dell's customer service (or lack there of) and I was completely unimpressed. The person on the other end of the phone was on another continent and that's cool with me, but the problem was that I spoke with 5 different people and I might as well have been speaking to my 6 year old. They just flat didn't understand what I was saying and I had trouble understanding them. Dell's customer service needs some tweaking to say the least.

My wife's company uses all Dell stuff and she says Dell's customer service is awful as well.

If I recall correctly, isn't there a Dell ad running with a clean-cut, perfect-diction white boy being all chipper at 4am in the Dell customer service center?

Yes, that's them, but it's clearly not the case.