LBJackal wrote:I don't think it's a problem with Indian people... my best friend is Indian and he speaks better than I do - in two languages. It's not about skin colour it's about knowing how to talk properly. Of all jobs to get when you can't be understood properly, telephone customer service should be near the bottom.
Right I agree that its not a problem with Indian people in general, but some of them that work for Dell can be very difficult to understand with their accent.
All race and ethnicity aside, they just seem to be very poorly trained at what they do. I explained my situation to a customer care person and they redirected me to tech support. The tech support guy couldn't answer the question and redirected me BACK to customer care. The person I talked to today basically said at first, "I don't have your information so I can't help you." She basically was gonna leave it at that until I offered to give her my customer number. She also wanted to dump me on to tech support again and I told her they've redirected me back to them. It was after all that, that she finally helped me with what I needed. This shouldn't be that big of a hassle.
i agree with this completely
i have to go through steps with them in helping to fix my dvd burner even though i knew they wouldnt work
the thing is that i just think that theyre new at the job and dont want to mess up so they follow all the guidelines and rules
its like theyre reading a script when theyre trying to help you with something even if some of their solutions dotn even make sense
but the reason theyre doing this is because theyre new at the job...its liek that for anyone
first couple day weeks or months on the job and your gonna want to do everything perfect cause you dont want to mess up early on
so give them time and once they get adjusted i think there will be an improvement
but yea...they can be realyl annoying