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Postby ironman » Thu Feb 03, 2005 3:53 pm

Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.

Here's the two discs they send me.

"For Reinstalling Dell Tools System Software"

"Dell Dimension ResourceCD"

Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?
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Postby acsguitar » Thu Feb 03, 2005 4:00 pm

ironman wrote:Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.

Here's the two discs they send me.

"For Reinstalling Dell Tools System Software"

"Dell Dimension ResourceCD"

Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?

Its probably on the resource CD if its a stadard Dell Bundel APp.
I'm too lazy to make a sig at the moment
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Postby ironman » Thu Feb 03, 2005 4:08 pm

acsguitar wrote:
ironman wrote:Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.

Here's the two discs they send me.

"For Reinstalling Dell Tools System Software"

"Dell Dimension ResourceCD"

Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?

Its probably on the resource CD if its a stadard Dell Bundel APp.


Hopefully you're right. I'll check when I go home tonight. Lord knows I don't want to have to call those clowns again. Overall this is really souring me over Dell's service.
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Postby RugbyD » Thu Feb 03, 2005 4:17 pm

If I recall correctly, isn't there a Dell ad running with a clean-cut, perfect-diction white boy being all chipper at 4am in the Dell customer service center?
TennCare rocks!!!!
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Postby ironman » Thu Feb 03, 2005 7:14 pm

ironman wrote:
acsguitar wrote:
ironman wrote:Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.

Here's the two discs they send me.

"For Reinstalling Dell Tools System Software"

"Dell Dimension ResourceCD"

Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?

Its probably on the resource CD if its a stadard Dell Bundel APp.


Hopefully you're right. I'll check when I go home tonight. Lord knows I don't want to have to call those clowns again. Overall this is really souring me over Dell's service.


nope these cd's are worthless. i'm back on the phone with them. :-[
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Postby acsguitar » Thu Feb 03, 2005 7:15 pm

ironman wrote:
ironman wrote:
acsguitar wrote:
ironman wrote:Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.

Here's the two discs they send me.

"For Reinstalling Dell Tools System Software"

"Dell Dimension ResourceCD"

Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?

Its probably on the resource CD if its a stadard Dell Bundel APp.


Hopefully you're right. I'll check when I go home tonight. Lord knows I don't want to have to call those clowns again. Overall this is really souring me over Dell's service.


nope these cd's are worthless. i'm back on the phone with them. :-[


Tell them you want to return the computer and see if they give you free stuff
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Postby ironman » Thu Feb 03, 2005 7:21 pm

I can't take my frustrations out on the Indian woman on the line. Its not her fault. I really want to talk to a higher-up in Round Rock and tell them how absolutely awful their customer service is and how much of a hassle it has been for me to get an exchange on one simple item.
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Postby Viper8437 » Thu Feb 03, 2005 8:48 pm

boooooo
making fun of the indian tech support it bad

me being indian helps

one time my warranty expired on my dvd burner but i called them up anyway to see if they could help fix my problem and they were like no sorry i cant do anything, but you can use tech suport through email

so then my dad takes the phone speaks a little hindi with the guy and then theyre express shipping a newer version dvd burner for free

same thing help us get out of a $175 early contract termination fee for our cellphones

i like this outsourcing thing ;-D
reyes is my homeboy
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Postby slomo007 » Thu Feb 03, 2005 8:53 pm

Dell used to pride themselves on support...and I agree with the consensus here, they currently suck. Unless they drastically change something, that is one company I would not want to own stock in.
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Postby bleach168 » Thu Feb 03, 2005 9:02 pm

Yes, their customer support sucks. But their products are way better than the competition. I'm one of their satisfied customers.

If you're in the market, check out these sites,

http://www.xpbargains.com
http://www.techbargains.com
http://www.fatwallet.com
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