ironman wrote:Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.
Here's the two discs they send me.
"For Reinstalling Dell Tools System Software"
"Dell Dimension ResourceCD"
Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?
Its probably on the resource CD if its a stadard Dell Bundel APp.
Hopefully you're right. I'll check when I go home tonight. Lord knows I don't want to have to call those clowns again. Overall this is really souring me over Dell's service.
If I recall correctly, isn't there a Dell ad running with a clean-cut, perfect-diction white boy being all chipper at 4am in the Dell customer service center?
ironman wrote:Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.
Here's the two discs they send me.
"For Reinstalling Dell Tools System Software"
"Dell Dimension ResourceCD"
Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?
Its probably on the resource CD if its a stadard Dell Bundel APp.
Hopefully you're right. I'll check when I go home tonight. Lord knows I don't want to have to call those clowns again. Overall this is really souring me over Dell's service.
nope these cd's are worthless. i'm back on the phone with them.
ironman wrote:Wow, so I just got my "software" delivered to me. The product I need is Sonic RecordNow Deluxe.
Here's the two discs they send me.
"For Reinstalling Dell Tools System Software"
"Dell Dimension ResourceCD"
Now I like to think I'm not retarded, but why do I have a feeling neither of those discs are what I requested?
Its probably on the resource CD if its a stadard Dell Bundel APp.
Hopefully you're right. I'll check when I go home tonight. Lord knows I don't want to have to call those clowns again. Overall this is really souring me over Dell's service.
nope these cd's are worthless. i'm back on the phone with them.
Tell them you want to return the computer and see if they give you free stuff
I can't take my frustrations out on the Indian woman on the line. Its not her fault. I really want to talk to a higher-up in Round Rock and tell them how absolutely awful their customer service is and how much of a hassle it has been for me to get an exchange on one simple item.
boooooo
making fun of the indian tech support it bad
me being indian helps
one time my warranty expired on my dvd burner but i called them up anyway to see if they could help fix my problem and they were like no sorry i cant do anything, but you can use tech suport through email
so then my dad takes the phone speaks a little hindi with the guy and then theyre express shipping a newer version dvd burner for free
same thing help us get out of a $175 early contract termination fee for our cellphones
Dell used to pride themselves on support...and I agree with the consensus here, they currently suck. Unless they drastically change something, that is one company I would not want to own stock in.
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by ironman » Thu Feb 03, 2005 3:53 pm 
