Sorry for bumping this back up but this thread will never really get outdated. I have been on both ends of the cable company/Comcast discussion being both a past customer and past employee. There are a lot of good things in this thread but this stood out to me:
jfg wrote:I don't get why everybody in here needs multiple DVR's or even multiple HD boxes.
Now, I don't know if your opinion has changed but, with the price of flatscreens coming down, why would I not want an HD box for that 2nd and 3rd TV?? I know that there are ways to get network channels in HD for "free" but what about all of the other channels that I can't get that way??
I was neither a silent employee nor a troublemaker during my 5 years working there but the issue that confused me more than anything was Comcast's policy of charging their customers more for a 2nd DVR than they did for the first DVR. I don't recall the exact numbers but, when I left, I believe that the first DVR was $13.95 and the 2nd was $15.15. That makes no sense to me. The only possible reason that I got was that they wanted to dissuade more than 1 in the home, mainly due to shortages of DVR's in stock, which I can confirm. That said, you would think that they would work to rectify this so that they could get more $$ from customers whenever possible. In my 5 years at Comcast, they went from charging nothing for HD to $1 to $2 to $5.
My current cable provider (Cablevision) is pretty smart in that they don't charge for HD service. While I understand that they spread the costs out elsewhere, it does make the customer feel that they are getting something of value. Where they do get you is with DVR's. They charge $6.95 for each box whether it's SD, HD, or DVR. Then, they add $10.95 on top for each DVR.