wake wrote:I'm bumping this thread to vent about Comcast.
I had Comcast a couple years ago and upgraded to a better cable package so I could take advantage of their promotional rate (I had five months to go in college and would be cancelling service before the prices hiked back up to their regular rates). I signed up for the new package through Comcast's online chat service and made sure to confirm with the representative what my new rates would be. Of course, I then received my new bill the next month and they were charging me the full rate for the new package instead of the promised discount rate. Long story short, after a lot of back and forth with them saying there was no promotional rate, I went to the local office with my printed transcript and got it taken care of.
Flash forward to today. I just moved into a new apartment and signed up for a package with a promotional rate. I got my first bill yesterday and, lo and behold, they were charging me the full rate. Once again, they're now denying that the bill is wrong so on Monday I'm going to go to the local office with my printed transcript (which again has the sales rep clearly stating what rates I would be receiving) to try and take care of it.
Moral of the story- Always order services online when you can and then print out the transcript. If you do it through the phone, they can just deny that they ever promised you anything. Also, Comcast sucks.
Thanks for the info! I didn't even know I could talk to them online...
Just last week my 2-year price lock for Roadrunner, Basic Cable (70ish channels), and Digital Phone for $113 pre-tax ended. They said my new rate would be "just" $15 a month more. I had seen an article somewhere that you can negotiate with TWC, so I tried it. Said the economy was hitting me hard, wife out of work, etc. They offered me a 1-year price lock for $108 pre-tax. I said that AT&T can give me something similar for $84, "is that the closest you can come to their price?" She said $103 was the lowest they could do, so I took her word for it and took the deal. So in a way I saved $25 a month. We supplement with Netflix watch it now. Our tvs are ancient, but our monitors are pretty cool. I think I watch more tv on Netflix and Hulu than I do on tv.
Now I'm paranoid they'll do to me what they did to you only I won't have a transcript
“Most men lead lives of quiet desperation and go to the grave with the song still in them.” --Henry David Thoreau