Can't answer jfg's question because I've never had a problem with Directv's service. It is literally up 99.9+% of the time. I imagine if my dish got damaged, then I would need someone to come fix it, but those things are really sturdy.
Neato Torpedo wrote:Another question for DirecTV people: what was the initial installation like? Swiftness of shipping? Cost of installation?
You could install the dish yourself if you know how. Installation is probably going to be done by a third-party technician that is certified by Directv. The expertise of the guy they send out can be quite varied. I've had three different experiences. The first guy who came said it needed to be properly grounded requiring him to go to Home Depot to purchase extra equipment that would greatly increase the cost of installation. So I told him to leave. The second guy, from a different company, came and did a bang up job and got it going in no time with no trouble or fuss. Years later, the third time (to upgrade to HD), some totally incompetent guy showed up, took hours and could only get half the channels working and in the process disabled my cable internet service. I had to get his supervisor to come out the next day to fix all the problems.
You only have to book an appointment a few days in advance and they show up with all the equipment. The costs will vary. You might be able to get professional installation for free and you should try to haggle and get free DVRs and other possible free offers.
"And so he spoke, and so he spoke, that lord of Castamere. But now the rains weep o'er his hall, with no one there to hear." - The Rains of Castamere