Typical bankers.......

[Madison]

CUSTOMER SERVICE
If you have ever had to deal with a major
corporation's customer
service
then you will really appreciate this.
My Aunt died this past January. Citi Bank billed
her
for February and
March for their monthly service charge on her
credit
card, and then
added late fees and interest on the monthly
charge.the balance had been
$0.00... now was somewhere around $60.00)
I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in
January."
CitiBank: "The account was never closed and the
late
fees and charges
still apply."
Me: "Maybe, you should turn it over to
collections..."
CitiBank: "Since it is 2 months past due, it
already
has been."
Me: "So, what will they do when they find out she
is
dead?"
CitiBank: "Either report her account to the frauds
division, or report
her to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
CitiBank:"...excuse me ......?"
Me: "Did you just get what I was telling you....
the
part about her
being dead?"
CitiBank: "Sir, you'll have to speak to my
supervisor!"
(Supervisor gets on the phone)
Me: ''I'm calling to tell you, she died in
January."

CitiBank: "The account was never closed and the
late
fees and charges
still apply."
Me: "You mean you want to collect from her
estate?"
CitiBank: ".....(stammer)" .... "Are you her
lawyer?"
Me: "No, I'm her great nephew." (Lawyer info
given... )
CitiBank: "Could you fax us a certificate of
death?"

Me: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for
death..."

Me: "Oh..."
CitiBank: "I don't know what more I can do to
help..."
Me: "Well... if you figure it out, great! If not,
you could just keep
billing her...I suppose...don't really think she
will care...."
CitiBank: "Well...the late fees and charges do
still
apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: " ( Odessa Memorial Cemetery #### Hwy 129 and
plot number given. )
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your
planet?!!"

[cwebb]

uuuh, yeah, that about sums it up!

[Absolutely Adequate]

That actually made me laugh out loud, and I'm not much of a laugher. Citibank. Just wait until the collections people start calling. If it's possible, they may be stupider than the citibank people. Just wait.

[DK]

wonderful...did this actually happen?

[Madison]

wonderful...did this actually happen?

As far as I know it's just a joke. I'd be willing to bet that it has happened to someone somewhere though.

[Shitney™]

i worked last fall as a credit card telemarketer, deaths are a pain in the butt to deal with, so i would just hang up and let some one else deal with it later

[DK]

i worked last fall as a credit card telemarketer, deaths are a pain in the butt to deal with, so i would just hang up and let some one else deal with it later

um...well, it's efficient....

[Madison]

i worked last fall as a credit card telemarketer, deaths are a pain in the butt to deal with, so i would just hang up and let some one else deal with it later

um...well, it's efficient....