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Must Speak Spanish

Postby Omaha Red Sox » Thu May 18, 2006 2:31 pm

This is local, but is anyone else seeing this anywhere else?

No Frills Mandates Spanish At South Omaha Store

Store Will Pay For Managers, Others To Learn Language

OMAHA, Neb. -- A new policy at a local supermarket has some shoppers upset.

No Frills on 36th and Q streets is asking some employees to learn Spanish so they can help customers who only speak that language. No Frills said it made the decision purely based on the bottom line. Spanish-speaking managers can cater to the large contingent of south Omaha Spanish speaking clients, but the policy is getting a mixed reaction from shoppers.

No Frills Manager Dick O'Donnell said he decided a few years back to brush up on his Spanish. He figured doing so would help him with the store's growing number of Latino shoppers. Store managers said at least two-thirds of customers at the store speak Spanish, and for years it has carried a large collection of Hispanic groceries, so this is the next logical step.

"You can help people so much with just small problems that they have, with our customer service counter, or if they're looking for something, or directions to some place.," O'Donnell said.

Now, No Frills is making Spanish mandatory for all managers, pharmacists and butchers at the store on 36th and Q. The company will pay for all classes, including overtime. Managers who don't want to learn Spanish have the option of transferring to other stores. No other No Frills locations are included in the mandate.

"This is not a political issue at all, this strictly taking care of business," said No Frills President Rich Juro.

With the country abuzz over illegal immigration, the new policy doesn't please all No Frills shoppers. One told KETV NewsWatch 7 he thinks immigrants should learn English.

Despite the comments, No Frills said a little bit of Spanish will go a long way toward better customer service.


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Postby chadlincoln » Thu May 18, 2006 2:32 pm

Que?
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Postby bigh0rt » Thu May 18, 2006 2:33 pm

chadlincoln wrote:Que?


Si.
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Postby chadlincoln » Thu May 18, 2006 2:34 pm

bigh0rt wrote:
chadlincoln wrote:Que?


Si.
No.
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Postby Fireball Express » Thu May 18, 2006 3:41 pm

No se!
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Postby RugbyD » Thu May 18, 2006 3:55 pm

sounds good to me. if the company deems it important to the operation of its business, so be it.
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Postby kimchi_chigae » Thu May 18, 2006 4:00 pm

If No Frills is going to pay for the employees' Spanish classes, I don't see why not. :-)


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Postby SaintsOfTheDiamond » Thu May 18, 2006 4:04 pm

RugbyD wrote:sounds good to me. if the company deems it important to the operation of its business, so be it.

As long as it's left up to the individual business to decide (read: no government mandate) I'm fine with it. Like Rugy said, if they feel it'll help business in the long run, go for it. ;-D
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Postby Omaha Red Sox » Thu May 18, 2006 5:48 pm

I think it is a great opportunity for the employees to learn the Spanish language for free.

However...I have a hard time with the possibility of a manager having been employed by this company for 20 years when they approach him and tell him he needs to learn a foreign language in order to keep his job.
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Postby PlayingWithFire » Thu May 18, 2006 5:55 pm

Omaha Red Sox wrote:I think it is a great opportunity for the employees to learn the Spanish language for free.

However...I have a hard time with the possibility of a manager having been employed by this company for 20 years when they approach him and tell him he needs to learn a foreign language in order to keep his job.


Managers who don't want to learn Spanish have the option of transferring to other stores. No other No Frills locations are included in the mandate.


I think it's a bit harsh but I just don't see why we are making such a huge deal about a private company's own policy, they do what's best for their business and if that's a mandate to learn Spanish, so be it.

BTW: no idea what you guys are speaking in Spanish, I only learned French :~(
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