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[venting]I am all for equal opportunities but....

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Postby logan » Tue Nov 01, 2005 7:00 pm

it's not so much the fact that they are hard to understand it's the fact that along with this is the fact that they have no earthly clue how to fix anything. everything they do is read from a card. they don't know how to fix anything. i spent two hours on the phone with a rep when i first got my comp because of a dead pixel in the sreen. they had me doing everything under the sun and in the end you know what happened? i got a new screen because the freaking pixel was dead which was what i told them it was 2 hours before. :-t
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Re: [venting]I am all for equal opportunities but....

Postby bigh0rt » Tue Nov 01, 2005 7:03 pm

PlayingWithFire wrote:If you are gonna outsource tech-support jobs to India or where-ever they are going. At least find someone who SPEAK ENGLISH. I mean their English writing may be better than me but you can't let costumers listen to 20+ minutes of classical music only to get someone who don't SPEAK English.


:-°


I feel better.

d--- Dell :-t


Doesn't, even. ;-7
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Re: [venting]I am all for equal opportunities but....

Postby JTWood » Tue Nov 01, 2005 7:49 pm

bigh0rt wrote:
PlayingWithFire wrote:If you are gonna outsource tech-support jobs to India or where-ever they are going. At least find someone who SPEAK ENGLISH. I mean their English writing may be better than me but you can't let costumers listen to 20+ minutes of classical music only to get someone who don't SPEAK English.


:-°


I feel better.

d--- Dell :-t


Doesn't, even. ;-7

Irony Alert!

:-D ;-D
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Postby logan » Tue Nov 01, 2005 8:21 pm

well he is from china. speaking and writting english are very different things.
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Postby JTWood » Tue Nov 01, 2005 8:30 pm

logan wrote:well he is from china. speaking and writting english are very different things.

I'm not bemoaning his skills. He's quite literate, and I'm sure if I were to speak with PwF, he'd be easier to converse with than any of the people who work for the helpdesk at my company.

That said, it is funny to see a grammatical error in a post of this nature.

:-b
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Re: [venting]I am all for equal opportunities but....

Postby pokerplaya » Tue Nov 01, 2005 8:34 pm

bigh0rt wrote:
PlayingWithFire wrote:If you are gonna outsource tech-support jobs to India or where-ever they are going. At least find someone who SPEAK ENGLISH. I mean their English writing may be better than me but you can't let costumers listen to 20+ minutes of classical music only to get someone who don't SPEAK English.


:-°


I feel better.

d--- Dell :-t


Doesn't, even. ;-7


Beat me to it. :-b
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Postby Coppermine » Wed Nov 02, 2005 9:25 am

I work for a company that has a service contract with dell for something called Gold Support. I need to call about once a week for a part replacement, and I have yet to talk to someone who either isn't American or doesn't know what they're doing. It's their basic tech support that sucks, and because they have to offer so much of it, they have no choice to but hire people who just read from cards. You can't have a massive tech support staff that is completely IT and/or college educated.

Plus I'm Dell certified, so I just tell the guy that I don't take any card-reading crap talk.
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Postby logan » Wed Nov 02, 2005 10:12 am

yeah they changed the buisness support to americans buecause alot of buisnesses threatened to stop buying from them if it didn't get better.at one time they have the same outsourced support.
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Postby ironman » Wed Nov 02, 2005 10:25 am

wrveres wrote:of course the other two options are ...

A) not offer any technical support at all

B) keep the jobs here, and jack up the prices on their computers so they can pay a union worker 20.00 an hour to sit on the phone.


Dell already does Option A. I received the wrong software when I initially bought my computer. I was transferred between 9 different people and never got my issue resolved.

Dell can kiss my a** now. It'll be a cold day in hell before I buy a computer from them again!
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Postby Coppermine » Wed Nov 02, 2005 10:36 am

Well, if you think Dell's tech support is bad, wait till you try Gateway, or... yikes, Compaq and HP.

I have, however, heard that Sony and Toshiba have both great support and PC's. And you're going to pay the premium for it. Dell's probably the best deal you can get out there, but if you want to go top of the line, I'd go with Sony or Toshiba. Or, you can be a Geeky McDorkerson and build your own, but that would be totally un-hip.
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