As many of you possibly know I work tech support by phone:
Things to know
1. People are terribly stupid
Me: Ok can you go to Start and to RUn and Type in CONF as in the Word Conference
ME: No as in the word conference CONF
Person: Cons ok cool! Hey it says Windows cannot find 'Cons'. Make sure you typed the name correctly and then try again. To search...
Me: no no no... CONF the first four letters of the word conference!
Person: Oh Cons ok...It still doesn't work.
ME: CHARLIE OSCAR NOVERMBER SIERRA>.
ME: No Sierra is spelled with an S not a C.
Person: Oh ok ok...Here it is Netmeeting.
Me: Ok press next then type in your first name last name and email address...After you put those 3 things in just keep pressing the next button until it says finish.
Person (Typing with one finger there email address and name): Ok press next?
Person: Ok now it is asking if i want to join a directy
ME: Just press ok and press next through EVERYTHING.
Person: Ok now it says what is my speed? What should I do
ME: PRESS NEXT THROUGH EVERYTHING!
Person: Oh Ok ... Press next?
ME: (Choking myself out with my phone cord) YES
Its also fun trying to tell people web addresses over the phone..
ME: http colon forward slash forward slash yahoo.com
Person: Hppc? Period Forward slash?
Me: NO , (I repeat again)
Person: oh oh ok http://www.http.foward
ME: NO! (I repeat again)
Person: oh ok httpwwww.\\