Another Day in Tech Support Hell

[acsguitar]

As many of you possibly know I work tech support by phone:

Things to know

1. People are terribly stupid
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Me: Ok can you go to Start and to RUn and Type in CONF as in the Word Conference

Person: CONS?

ME: No as in the word conference CONF

Person: Cons ok cool! Hey it says Windows cannot find 'Cons'. Make sure you typed the name correctly and then try again. To search...


Me: no no no... CONF the first four letters of the word conference!

Person: Oh Cons ok...It still doesn't work.

ME: CHARLIE OSCAR NOVERMBER SIERRA>.

Person: CONC?

ME: No Sierra is spelled with an S not a C.

Person: Oh ok ok...Here it is Netmeeting.

Me: Ok press next then type in your first name last name and email address...After you put those 3 things in just keep pressing the next button until it says finish.

Person (Typing with one finger there email address and name): Ok press next?

ME: Yes

Person: Ok now it is asking if i want to join a directy

ME: Just press ok and press next through EVERYTHING.

Person: Ok now it says what is my speed? What should I do

ME: PRESS NEXT THROUGH EVERYTHING!

Person: Oh Ok ... Press next?

ME: (Choking myself out with my phone cord) YES



Its also fun trying to tell people web addresses over the phone..


ME: http colon forward slash forward slash yahoo.com

Person: Hppc? Period Forward slash?

Me: NO , (I repeat again)

Person: oh oh ok http://www.http.foward slash.

ME: NO! (I repeat again)

Person: oh ok httpwwww.\\

AHhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

[Madison]

Hahaha .

That's just too funny. Sorry.

My wife used to do that a long time ago and those were the same kind of complaints she used to make. Funny stuff.

[Big Pimpin]

Are you located in India, acs? That may be the problem. No one can understand your accent. That seems to be the problem whenever I call tech support...

[WharfRat]

Haha, aw man, you have my sympathies.

It's like one of my old journalism professors used to say: You'll never go broke underestimating the intelligence of the public.

[PlayingWithFire]

Are you located in India, acs? That may be the problem. No one can understand your accent. That seems to be the problem whenever I call tech support...

Nice



and acs, those people are not me obviously

[Minor League Skilz]

Are you located in India, acs? That may be the problem. No one can understand your accent. That seems to be the problem whenever I call tech support...

That was funny ACS. I feel your pain.


I consider myself a pretty tolerant person, but these call centers in India drive me NUTS! The hard drive on my dell crashed a month or so ago and these people had me jumping through hoops.

One of my calls ended like this:

"I am sick of talking to you powerless idiots in India. If you can't help me find someone who understands English and put them on the phone. You are all useless. What are they paying you $5 and hour? I will give you ten to never help someone again. Its time to retire." I think I said I was going to fly to India too.

It did nothing to help my problems but I felt better for a little while.

[HiddenIdentity]

Are you located in India, acs? That may be the problem. No one can understand your accent. That seems to be the problem whenever I call tech support...

That was funny ACS. I feel your pain.


I consider myself a pretty tolerant person, but these call centers in India drive me NUTS! The hard drive on my dell crashed a month or so ago and these people had me jumping through hoops.

One of my calls ended like this:

"I am sick of talking to you powerless idiots in India. If you can't help me find someone who understands English and put them on the phone. You are all useless. What are they paying you $5 and hour? I will give you ten to never help someone again. Its time to retire." I think I said I was going to fly to India too.

It did nothing to help my problems but I felt better for a little while.

Learn to speak hindi = problems solved

[baseball6791]

Are you located in India, acs? That may be the problem. No one can understand your accent. That seems to be the problem whenever I call tech support...

That was funny ACS. I feel your pain.


I consider myself a pretty tolerant person, but these call centers in India drive me NUTS! The hard drive on my dell crashed a month or so ago and these people had me jumping through hoops.

One of my calls ended like this:

"I am sick of talking to you powerless idiots in India. If you can't help me find someone who understands English and put them on the phone. You are all useless. What are they paying you $5 and hour? I will give you ten to never help someone again. Its time to retire." I think I said I was going to fly to India too.

It did nothing to help my problems but I felt better for a little while.

Learn to speak hindi = problems solved

lol. I feel sorry for you acs, although sometimes when I call tech support things I feel like I know more than the people on the other end of the line, its frustrating.

[acsguitar]

I work for a defense contractor.. we don't outsource...we are all in the US...

Its pretty bad when people from the US with horrible accents call you too...trust me

[baseball6791]

Its pretty bad when people from the US with horrible accents call you too...trust me

lol